Discover how Resilinc’s new SCRM AI assistant will improve support—making it easier for users to find answers to questions to mitigate supply chain risks faster.
When managing supply chains, time is of the essence. The faster you mitigate a supply chain disruption, the faster your company can ensure continuity. While SCRM platforms can be powerful tools to help manage your supply chain quickly, when looking for support it can be easy to get lost in the weeds of technical documentation. That’s why we’re excited to introduce Resilinc’s new SCRM AI assistant, REVA, designed to enhance the way our customers navigate and use Resilinc’s supply chain risk management platform.
Our new knowledge assistant is a smarter, faster way to get the answers you need. Whether you’re just learning to use the Resilinc platform, exploring advanced features, or simply need a quick how-to guide, our AI-powered assistant ensures you’re never more than a few clicks away from clarity.
What Can the SCRM AI Assistant Do?
Resilinc’s supply chain AI assistant scans our database of technical articles to provide instant answers to user queries, helping users quickly locate the information they need without sifting through resources. Users can choose from frequently asked questions or type a question in the search bar to get started. Let’s look at what happens when a user asks the question, “How do I map my suppliers with Autonomous Mapping?”
Asking a question opens a chat dialogue with REVA. In real-time, the AI SCRM assistant streams answers as they are generated for fast feedback. In the example below, the knowledge assistant provides a link users can visit for further details. Users can continue the conversation in the chat to dig deeper into topics and learn more. Throughout the conversation, users can provide feedback for each response using the like or dislike button to improve the SCRM support tool’s accuracy overtime.
Our AI supply chain assistant is constantly learning and improving, refining its ability to provide accurate, efficient answers with every interaction. While it excels at handling most inquiries, we understand that some complex or nuanced questions are best addressed by a human expert. That’s why our knowledge assistant includes seamless escalation capabilities, ensuring you’re quickly connected to a knowledgeable team member when needed.
Top Features That Set Our SCRM AI Assistant Apart
- Real-Time Responses: Users can interact with the assistant conversationally as the assistant displays responses in real-time—providing instant feedback on user queries.
- Seamless Integration: Operates seamlessly across multiple tabs, applications, SCRM support tools, and dashboards, maintaining conversation continuity. Allows conversations to stay active while users perform other actions in the tool.
- Real-Time Feedback: Users can provide feedback on responses by liking or disliking them directly within the chat interface, helping the knowledge assistant improve accuracy and relevance over time.
- Commonly Asked Questions: This section uses data insights to display frequently asked questions relevant to the user’s current context or issue—minimizing search time.
- Pivot to Human Support: Users can seamlessly transition from the AI assistant to human support when more complex issues arise.
- 24/7 Availability with REVA: Customers have access to support at any time, ensuring they can get help whenever they need it, even outside of regular business hours.
Try Resilinc’s New SCRM AI Assistant Today
Efficient supply chain risk management begins with instant, reliable access to the information you need and seamless SCRM support tools. REVA, Resilinc’s AI-driven assistant, uses advanced algorithms to search technical knowledge bases in real time, delivering precise answers to your queries. Seamlessly integrated and continuously learning, REVA streamlines the support experience, saving you time and boosting productivity. And this is just the start. As we continue to innovate and refine our tools, we’re excited to bring you smarter, more effective ways to manage your SCRM needs.
Try REVA today and discover how it can transform your supply chain risk management experience—making every interaction faster, easier, and more productive. Schedule a demo today to see REVA (and Resilinc’s powerful SCRM platform) in action!
